Privacy Policy

• Information you give us on a call: your name, phone number, service address, the type of system and the problem you are having, plus anything else you choose to tell us.
• Information you submit through the contact form: your name, phone number, email address (if provided), the service you need and your message.
• Information collected automatically: when you visit the website, your browser sends standard technical data such as IP address, device and browser type, pages viewed, the referring site and the date and time of your visit. Some of this is collected through cookies and similar technologies described below.

Calls to (321) 478-0693 or to any number shown on this website may be routed through a call tracking service. Tracking numbers show us which pages and ads lead people to call. The service may log your phone number, the date, time and length of the call, and the general area the call comes from.

Calls may be recorded for quality, training and record-keeping purposes. If you prefer not to be recorded, you can use the contact form instead.

We use the information we collect to:

• Answer your call or request and dispatch a technician
• Contact you about your service request, including scheduling and follow-up
• Keep service records and resolve questions or complaints
• Measure how visitors find and use the website, and which pages lead to calls and form submissions
• Protect against fraud, abuse and security threats, and comply with the law

We do not sell your personal information.

When you call us or submit the contact form, you agree that Hooten Air Pros and the HVAC contractor dispatched to your request may contact you by phone, text message or email about that request. Message and data rates may apply to texts. We will not use the details you provide to send unrelated marketing without your permission, and you can ask us to stop contacting you at any time.

Hooten Air Pros connects you with independent licensed HVAC contractors who perform the work. To arrange service, we share the details needed for the job, such as your name, phone number, service address and a description of the problem, with the contractor dispatched to you. That contractor handles your information under its own practices once it receives it.

We may also share information with service providers that help us run the business, such as call tracking, phone, website hosting, form processing and analytics providers, only as needed for them to perform those services. We may disclose information if required by law, to protect our rights or the safety of others or as part of a sale or reorganization of the business.

This website may use cookies and similar technologies. We may use Google Analytics and Google Tag Manager to understand how visitors use the site and to measure calls and form submissions as conversions. These tools collect data such as pages visited, device type and approximate location, which Google processes under its own privacy policy.

You can block or delete cookies through your browser settings, and Google offers a browser add-on that opts you out of Google Analytics. Blocking cookies will not stop you from calling us or using the contact form.

We keep personal information only as long as needed to handle your request, maintain business and service records, resolve disputes and meet legal obligations. After that, we delete it or keep it in a form that no longer identifies you.

We use reasonable administrative and technical safeguards to protect the information we hold. No website, phone system or method of electronic storage is completely secure, so we cannot guarantee absolute security.

This website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, call us and we will delete it.

You can ask us to tell you what personal information we hold about you, correct it or delete it, subject to records we must keep by law. You can also ask us to stop contacting you. To make a request, call (321) 478-0693. We may need to confirm your identity before acting on it.

Hooten Air Pros serves customers in Georgia, and this website is intended for visitors in the United States. This policy is governed by the laws of the State of Georgia and applicable U.S. federal law.

We may update this policy. When we do, we will post the new version here with a new effective date. Continued use of the website after an update means you accept the revised policy.

Questions about this Privacy Policy or your information? Call Hooten Air Pros at (321) 478-0693. We answer 24 hours a day, 7 days a week. You can also read our Terms of Service or send a request through our contact page.